I can’t believe ExpressScripts is trying to Net Promoter Score me. How likely am I to recommend my pharmacy benefits manager to a friend or family? AYFKM. I would sooner fight Balrogs for my prescriptions than recommend a pharmacy benefits manager to a friend or family.

Most impactful personal technology of 2023? For me, good insoles on the recommendation of a podiatrist was a real game-changer.